Welcome to the tem-plate.com online shop operated by Innovative Template, LDA. In the following, we refer to ourselves as TEM-PLATE, ‘us’, ‘we’ or ‘our’ this means Innovative Template, LDA. By using this site you are agreeing to follow and abide by our terms and conditions and privacy policy. Throughout these terms, we will refer to ourselves as TEM-PLATE, ‘us’ and ‘we’ this means Innovative Template, LDA. By agreeing to our terms and conditions you are an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer. We may revise the Terms and conditions and Privacy Policy at any time without notice to you.


By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.


When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until the availability of goods which have been ordered have been confirmed. On occasion, we will not be able to fulfill your order, on which occasion we will notify you via email and either VOID your transaction, or will refund you in full to the original method of payments that you used to place your order.


You can choose to create an account on the website, which will contain your order history and will save a log of your billing and delivery address, phone number and email. It will allow you to check out faster, see your past orders and returns. If you like us to delete your account and not to store your personal information, please write us an email to the following address and we will delete your account:

Email: shop@tem-plate.com
Address: TEM-PLATE, Rua Projectada à Matinha, F, Marvila, Lisboa – Postal Code 1950-327, Portugal

Please note that we will retain our logs of your online purchases, as this information becomes the financial property of TEM-PLATE


All of the content on the TEM-PLATE site including, illustrations, graphics animations, all graphic design and text are subject to trademark and copyright and other intellectual property rights held by Innovative Template, LDA. The entire content of the site is copyrighted under applicable copyright laws. The use of our site tem-plate.com and it’s content is intended for the personal and non- commercial use by the users of our site.

You may download, view, copy and print documents and graphics incorporated in these documents (the “Documents”) from the Site subject to the following: (a) the Documents may be used solely for personal, informational, non-commercial purposes; and (b) the Documents may not be modified or altered in any way. You may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web site in whole or in part without the express authorization of Innovative Template, LDA.


All prices are as stated on the Website but TEM-PLATE reserves the right at any time to revise the price of goods without notice. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and let you know we are cancelling the order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’. The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.


Upon receiving your order we will debit your card or PayPal account. Please note that we reserve the right to carry out identity checks to make sure that you are the cardholder or owner of the PayPal account used, and refuse your order if we are not about to confirm and verify your identity.

We currently accept payment by Visa and MasterCard via Stripe, and Paypal. All payments are processed through a secure third party payment gateway that we do not have access to. Nor do we store, any personal card or payment information.


TEM-PLATE accepts payments in Euros for orders shipped to the European Union. Orders delivered to customers in the USA, Canada, China, Australia, Hong Kong, Taiwan, Switzerland and Japan are accepted in the regional currency. Orders to all other international destinations are paid in US Dollars. Please mind that if you are paying using an account configured in a different currency, there might be conversion rates applied by your bank.


Please note that there are certain items for sale that will be excluded from all promotions and discount codes. Goodie bags, sale items and gift vouchers are excluded from promotional discounts. Gift vouchers can only be redeemed once.