You have a right to withdraw from the contract entered into pursuant to legislation on distance contracts.


§ The cooling-off period for all products bought in our online shop is 14 days.

§ As a general rule, this period is calculated as from the date on which you received the good or the first delivery.

§ Innovative Template, LDA must be given clear notice, in writing, which states their right to cancel within the 14-day period.

§ When clear notice has been given, the customer has 14 days to return the goods.

§ The customer has a right to receive certain information, including information on the right of withdrawal and on the good purchased. The cooling-off period does not start running until you have received such information in writing (for example by letter or email). The period, however, expires no later than three months after the date on which you received the good.

§ In the event that the period expires on a holiday, Saturday, Constitution Day, on 24 December or 31 December, you may withdraw from the contract on the following weekday.


§ Before expiry of the cooling-off period, you must return the goods received to Innovative Template, LDA.

Withdrawal from the contract will be deemed in due time if, before expiry of the period, you have handed over the goods to the postal services or other services having undertaken to be in charge of the dispatch of the goods to Innovative Template, LDA.

If you wish to retain proof that you have withdrawn from the contract in due time, you may for example keep the receipt stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.

§ Unless otherwise agreed, you must pay the costs incidental to the return of the goods (postage/freight). If Innovative Template, LDA, according to the contract, has made replacement delivery due to the circumstance that the relevant good could not be delivered in its entirety, the costs incidental to the return of the goods must, however, be paid by Innovative Template, LDA.

§ Innovative Template, LDA’s name and address where to the goods must be returned. Please return the goods to:

Innovative Template, LDA, TEM-PLATE, Rua Projectada à Matinha, F, Marvila, Lisboa – Postal Code 1950-327, Portugal

You may also withdraw from the contract by not receiving the goods or failing to pick up the goods at the post office, etc.

A general condition is that you can return the goods in essentially the same state and volume they were in upon your receipt. If this demand is not met, a significant decrease of value of the good will happen.


If items are classified as faulty, were received damaged or have manufacturing fault that occurred within a 24 months time frame after purchase, please contact our customer service immediately at:

Any errors or defects in the good received must be claimed within reasonable time after such errors or defects were or should have been ascertained. In all cases, you must provide notice of any lack of conformity of purchase no later than two years from the purchase date.

Innovative Template, LDA is not liable for delays or for non-performance due to force majeure. For as long as a force majeure situation persists, Innovative Template, LDA is relieved from performance of its obligations.

Innovative Template, LDA’s liability for any and all claims, including damages is in any circumstances, except in case of unlawful intent or gross negligence, and in addition to the above, limited to an amount equal to the price of the good purchased by the customer relating to the dispute. The aforesaid monetary limitation applies irrespective of the basis hereof and includes claims based on acts of negligence, strict liability, breach of warranties, penalties, liquidated damages and/or punitive damages. Innovative Template, LDA assumes product liability vis-a-vis consumers under applicable law without any limitations.